Returns & Exchanges

At Polono, we stand by the quality of our electronics and offer a 30-day window for returns or exchanges on all items in their original packaging. We aim to ensure your printing and labeling experience is seamless, providing full support for any hardware concerns.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Print Return Label

  Once approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.

• 3.
  Package Your Device

  Securely pack the electronic device in its original box with all included cables, manuals, and accessories to avoid damage during transit.

• 4.
  Receive Refund or Exchange

  After our technicians inspect the returned item, we will issue a full refund to your original payment method or ship your replacement within 3-5 business days.