Frequently Asked Questions

Everything you need to know about your Polono electronics and shopping experience.

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

Does Polono offer a warranty on electronic products?

Yes, all Polono electronics come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

What is your return policy for opened items?

We offer a 30-day return window. If the item is opened but in like-new condition with all original packaging and accessories, you are eligible for a full refund or exchange.

Are Polono label printers compatible with Mac and Windows?

Absolutely. Our printers are designed to be cross-platform and are compatible with Windows, macOS, and in some models, mobile devices via ChromeOS or specialized apps.

How can I track my package after it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you provide technical support for device setup?

Yes, we provide comprehensive technical support via email and live chat. You can also find driver downloads and step-by-step setup guides in our online Resource Center.